Politique de remboursement
Return and Refund Policy
Last updated: August 25, 2026
At Pure Soul Organics, customer satisfaction and product safety are important to us. Because we sell personal-care products, we can only accept returns that meet the conditions below.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To qualify for a return, the product must be:
- Unopened and unused
- In its original packaging
- Returned with the tamper-evident seal completely intact
- Accompanied by the order number or proof of purchase
Opened or used products cannot be returned due to hygiene and product-safety considerations, unless the product arrived damaged, defective, leaking, or incorrect.
To request a return, email support@puresoulorganics.com with your order number and reason for the return. Please wait for return authorization and instructions before sending your product back.
Items returned without prior authorization may not be accepted.
Return Shipping
For unopened products returned because of a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the product arrived damaged, defective, leaking, or incorrect, Pure Soul Organics will cover the reasonable cost of returning or replacing the product.
Pure Soul Organics does not charge a restocking fee.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, leaking, or contains the wrong product, contact us as soon as possible at support@puresoulorganics.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging and shipping box
Once the issue has been reviewed, we will offer an appropriate replacement or refund.
Non-Returnable Items
We cannot accept returns for:
- Opened or used personal-care products, unless damaged or defective
- Products with a broken or removed tamper-evident seal
- Products not purchased directly from Pure Soul Organics
- Gift cards
Products purchased from another retailer must be returned to the original place of purchase and are subject to that retailer’s return policy.
Exchanges
We do not offer standard product exchanges.
If an unopened product qualifies for a return, you may return it for a refund and place a new order for the product you prefer. Damaged, defective or incorrect products may be replaced after the issue has been reviewed.
Refunds
We will notify you after we receive and inspect your return.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact support@puresoulorganics.com
Contact Us
For questions about returns or refunds, contact:
Pure Soul Organics
Email: support@puresoulorganics.com
Website: puresoulorganics.com